• Upholstery Material – Micro-fibre Leather
• Fabric GSM – 480 GSM
• Martindale Score – 20,000+ Rubs
• Frame Material – Solid Pinewood (Termite Resistance)
• Headrest – Manual Adjustable
• Inner Seat Material – Patented SmartGRID + Ultra Luxury Foam + No-Sag Spring 
• Recliner Mechanism – 3Z Recline 
• Number of Recline Positions – Infinite Locking Position
• Configuration Available – 3 Seater, 2 Seater, 3+2 Combo
• Certification - Oeko-Tex Standard
• Connectivity – Type A & Type-C Charging Ports
• Colour Available – Cream Beige, Elephant Grey, Caramel Brown, Desert Tan, Forest Green

Dimensions

• 3 Seater: 89" L × 38" W × 38" H
• 2 Seater: 65" L × 38" W × 38" H

• Free Installation & Assembly till 200 kms
  
  
• Installation will be done along with the delivery by in-house trained professionals as per your convenience
  
  
• White Glove Delivery & Installation as per your convenience

Cancellation Policy

• Orders can be cancelled within 1 hour of confirmation
  
  
• Beyond this time, cancellations will not be accepted, and the full amount paid will be non-refundable
  
  

Return Policy

We aim to provide top-notch quality and satisfaction with every purchase. However, returns are accepted under specific conditions:

Eligibility for Return:

• Damaged Products: Items received in a visibly damaged condition
  
  
• Incorrect Items: Products that differ from the original order (e.g., wrong SKU delivered)
  
  

Not Eligible for Return:

• Damage due to self-assembly or installation by unauthorised third-party service providers
  
  
• Issues arising from dismantling, reassembly, or relocation by the customer
  
  
• Returns due to minor natural variations in material (e.g., grain, texture, or colour)

Return Process

1. Inspection & Documentation

• At the time of delivery, inspect the product and make a video documenting any visible damage or discrepancies
  
  
• Ensure the video is captured before assembly or usage
  
  

1. Submit Request

• Send the video, invoice, and details of the issue to care@thesleepcompany.in or call us at +91-9811981911
  
  

1. Evaluation

• Our team will evaluate the request within 7 working days. In some cases, an expert technician may visit to assess the product
  
  

1. Return or Replacement

• Approved returns must be in their original condition, unused, and include all accessories
  
  
• Pick-up will be arranged from the original delivery address

Key Points

1. Tolerance & Natural Variations
   
   

• Material Characteristics: Slight variations in colour, texture, or grain in wood or upholstery are natural and not considered defects. These variations add to the uniqueness of each product
  
  
• Dimension Tolerance: All products are made with a size tolerance of (+/-10mm). Differences in comfort levels may occur due to natural material properties and are not defects
  
  
• Climate Response: Materials like wood may expand or contract due to temperature or humidity, leading to minor superficial changes
  
  

1. Fit & Access Responsibility
   
   

• Customers must ensure the furniture fits through doorways, staircases, and into the intended room
  
  
• If delivery is refused due to size issues, a nominal charge of up to Rs. 10,000/- will be charged as Return Transport Fee
  
  

By purchasing from The Sleep Company, you agree to all terms outlined above. These policies are designed to ensure transparency and the best customer experience while respecting the nature of premium materials and craftsmanship.

At The Sleep Company, we are committed to delivering quality products designed to last. Our 10-year warranty ensures that your sofa is protected against manufacturing defects and is a testament to the durability and reliability of our products.

Inclusions

• Frame Structure – Covered for 10 years against manufacturing defects, warping, or structural failures
  
  
• Mechanism & Motor – Covered for 3  years for operational defects or failures
  
  
• Fabric Upholstery & Foam – Covered for 1 year against manufacturing defects, such as stitching issues or peeling (normal wear and tear excluded)
  
  
• Electrical Components – Covered for 1 year against defects in electronic functionality, such as wiring or controls
  
  

Exclusions

The warranty does not cover:

• Natural wear and tear, fading, or discolouration over time
  
  
• Damage caused by improper use, accidents, self-assembly, or unauthorised repairs
  
  
• Variations in texture, colour, or grain in natural materials like fabric are inherent characteristics
  
  
• Superficial changes due to environmental factors like humidity or temperature (e.g., minor expansion or contraction of wood)
  
  
• Electrical damage caused by power surges or improper use of electrical components

DO'S

• Vacuum regularly: Use a soft brush attachment weekly to remove dust, hair and debris from the weave.
• Blot spills immediately: Use a clean, dry white cloth. Always blot — never rub. Rubbing spreads the stain and damages the bouclé loops.
• Mild spot cleaning: For stubborn stains, dilute a mild upholstery cleaner in water. Always patch-test on a hidden area first.
• Air dry naturally: After any cleaning, allow the area to air dry completely before use. Keep away from direct heat sources.
• Keep away from direct sunlight: Prolonged direct sunlight exposure causes colour fading. Position the sofa away from south-facing unshaded windows.

DON'TS

• No bleach or solvents: Bleach, acetone, alcohol and solvent-based cleaners may permanently damage the fabric.
• No vigorous scrubbing: Hard scrubbing will distort and permanently damage the loop structure, creating irreversible texture changes.
• No steam cleaning: Steam cleaning regularly at high temperatures can shrink the fabric, affect the weave integrity and cause surface distortion.
• No dark cloths: Dark-coloured cleaning cloths can transfer colour onto the fabric. Always use a white or light-coloured cloth.