FAQs

What is SmartGRID?

SmartGRID is a unique grid structure, designed with hyper-elastic polymer allows the grids’ walls to bend down on body curvatures like the hips and shoulders, ensuring that there is no pressure placed on any part of your body while also providing enough cradling and cushioning. SmartGRID is engineered to be both soft and supportive.

How SmartGRID mattress is different than other foam mattresses?

SmartGRID doesn’t sag or sink like memory foam mattresses. Memory foam mattresses are high density, heavy, and slowly contour to your body’s shape. Memory foam doesn’t consistently give you the support you need throughout the night and generally sleeps hot. Unlike memory foam, the SmartGRID doesn’t trap body heat. As a result, our mattresses can maintain a comfortable temperature all night long.

How long do SmartGRID Mattresses last?

Say hello to your lifelong partner in your journey towards perfect sleep. Our ultra-elastic material will ensure that you experience zero sagging. Our SmartGRID mattresses come with a 10-year limited warranty which begins at the date of purchase and is valid up to 10 years from the date of purchase.

Can I fold the SmartGRID mattress?

No, the SmartGRID mattresses are not foldable

Is the SmartGRID mattress safe?

Yes, all our products are totally safe for adults, children and even infants. The SmartGRID is made from a hyper elastic polymer which is actually a food grade material. Also we ensure we do not use any chemicals or gases in our products which are made from internationally sources raw materials.

Does a new SmartGRID mattress smell?

Like most new products, you may sometimes find a slight odor when you unbox a new The Sleep Company mattress, kind of like in a new car. Fret not, this smell doesn’t last very long! We compress the mattresses when we ship them to you. So, when you open the packaging, the mattress will feel normal within a few hours with fresh, clean air.

What type of mattress The Sleep Company makes?

The Sleep Company was created with a mission to upgrade the sleep quality for every individual. We have Asia’s First & Only SmartGRID mattress – only mattress that intelligently adapts to every body shape. No matter your sleeping position or your body shape – you will sleep like never before all night every night.

What’s the difference between buying on any e-commerce site vs buying on thesleepcompany.in?

When you buy mattresses and accessories from our official website www.thesleepcompany.in, all customer support is handled by our sleep experts. Also, all mattress purchases made through our website come with a 100 days trial period. However, in case of orders placed through other e-commerce websites, all customer services, including returns and exchange, are managed by that particular e-commerce website’s customer support.

How do The Sleep Company SmartGRID mattresses feel to sleep on?

Like Magic – Luxurious Comfort & Back support like never felt before. Our customers tell us ” its like sleeping on a cloud ” ,” its both firm and soft ” , “its made me fall in love with sleep”, ” it the most comfortable mattress on the planet” . You can get your 100 Nights trial now and exeprience the World of SmartGRID Sleep !

How firm are the The Sleep Company SmartGRID mattresses?

SmartGRID mattresses are both FIRM & SOFT – firm where support is needed and soft where cuddling and confort is needed. Our SmartGRID Luxe mattress is 5 on a scale of 10 which is like a hotel soft and our SmartGRID Ortho is 7 on a scale of 10 which is medium firm ( 1 on scale means soft like a weather and 10 means hard like a floor)

Do I need to air the mattress?

Our SmartGRID mattresses are designed in a way that in most cases, you won’t need to air them. SmartGRID itself has more than 2500 air channels which ensure enough space for air circulation so you sleep cool & comfy. Only in case water is spilled, we do recommend to dry it first before putting a bed cover/ bedsheet

Do I need to flip the SmartGRID Mattress?

Our SmartGRID mattresses are designed in a way that in most cases, you won’t need to air them. SmartGRID itself has more than 2500 air channels which ensure enough space for air circulation so you sleep cool & comfy. Only in case water is spilled, we do recommend to dry it first before putting a bed cover/ bedsheet

Can I clean the cover of the mattress?

We always recommend to simple wipe the covers or clean with a mild detergent if something spills however we do not have removables /washable covers.

What are The Sleep Company mattress covers made from?

Our SmartGRID mattresses are made from premium cotton viscose 550 GSM Fabric which is a soft and a cooling fabric.

Can I have a sample of the SmartGRID mattress?

Unfortunately, we will be unable to provide samples of our mattress. Our SmartGRID mattresses and cover fabrics are only used after rounds of rigorous testing and market research to ensure they are of the highest quality and suited for our customers. In case you wish to know more about the material we use to manufacture your mattresses, feel free to get in touch with us on phone – 8800889726 or email at care@thesleepcompany.in

Do SmartGRID mattresses have an adjustment period?

Adjustment period is the time that a SmartGRID mattress takes to correct bosy posture or conform to your body shape. Some customer fall in love with our mattresses on day 1 and for some it could take 3-4 weeks to get the Best Sleep of their life.

What is the weight capacity of SmartGRID mattress?

SmartGRID mattresses can support a person weighing up to 200kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 400kg.

What is the price of SmartGRID mattresses?

The price of mattress varies on bed sizes and type of mattress. You can check the prize on product page.

How to order a custom size mattress?

You can order custom size mattress from our product page just select the higher standard size from the dropdown and mention the size in the comment box during checkout

I have ordered the wrong size. Can I replace it with correct size?

Yes, we will definitely help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress, but you have to pay the logistics charge. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size. If you need any help on how you measure your bed you can refer to our video https://www.youtube.com/watch?v=fxt4fm2vMfU You any size replacement you can write to us at care@thesleepcompany.in and our team of experts will assist you with the replacement.

Can I buy the Luxe mattress and then exchange it for the ortho Mattress, if not comfortable?

Yes you can exchange luxe with ortho and vice versa. Your comfort & customer service is our priority! Just write to us at care@thesleepcompany.in or call us and our sleep experts will assist you with the replacement.