Warranty Information

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper.

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit.

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 12-year limited warranty begins at the date of purchase and is valid up to 12 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper.

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:
✔ The Sleep Company official website (www.thesleepcompany.in)
✔ The Sleep Company’s exclusive retail stores
✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 12-year limited warranty begins at the date of purchase and is valid up to 12 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 10-year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• Visible indentation of the products or more than 1 inch sagging in the case of mattresses not resulting from improper use, and an improper bed, bed base, or foundation
• A manufacturing defect in the cover zipper. This does not include breakage of the zipper from improper or manhandling of the zipper

Step 1: Reach out to us at 9811981911 or email us at care@thesleepcompany.in

Step 2: Clearly describe the issue you are facing with the mattress.

Step 3: Submit supporting evidence of the problem, including images and videos. Ensure to attach a copy of the invoice for reference.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• The 15-year limited warranty begins at the date of purchase and is valid up to 15 years from the date of purchase
• In case of a manufacturing defect covered by the warranty within 1 year of purchase, the mattress will be repaired or replaced with a then-current comparable model and size of the mattress
• If there is any manufacturing defect after the first, you will either receive a repair or, if a repair is not possible, a prorated credit settlement will apply. This means for every year you own it, you would receive less and less credit

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift, which adjusts the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, which may include repairs or replacement of the chair/individual parts.

• The 3-year warranty is effective from the date of purchase and is valid for up to 3 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift allows users to adjust the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, which may include repairs or replacement of the chair/individual parts

• The 3-year warranty is effective from the date of purchase and is valid for up to 3 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift allows users to adjust the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, which may include repairs or replacement of the chair/individual parts.

• The 3-year warranty is effective from the date of purchase and is valid for up to 3 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift allows users to adjust the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, which may include repairs or replacement of the chair or individual parts.

• The 3-year warranty is effective from the date of purchase and is valid for up to 3 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift allows users to adjust the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, which may include repairs or replacement of the chair or individual parts.

• The 3-year warranty is effective from the date of purchase and is valid for up to 3 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift allows users to adjust the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, which may include repairs or replacement of the chair or individual parts.

• The 5-year warranty is effective from the date of purchase and is valid for up to 5 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift allows users to adjust the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, including repairs or replacement of the chair or individual parts.

• The 2-year warranty is effective from the date of purchase and is valid for up to 2 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recline mechanism, which helps users to recline and tilt the chair back
• The hydraulic gas lift allows users to adjust the height of the chair
• The wheelbase, which supports and stabilises the office chair
• The armrest mechanism allows users to adjust the armrests to their preference.

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the office chair.
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, including repairs or replacement of the chair or individual parts.

• The 2-year warranty is effective from the date of purchase and is valid for up to 2 years.
• The office chair should be used for sitting, reclining, and resting only. Any other use of this product will result in the warranty being voided.

• The recliner mechanism and motor
• The switch, power cord, and adaptor, if it's not working
• Any structural damage caused to the recliner during delivery
• Any manufacturing defects like torn fabric during delivery, or damaged product out of the box

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the recliner sofa
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution to your issue.

• The 2-year warranty is effective from the date of purchase and is valid for up to 2 years.
• Aspects that won’t affect the recliner's usability, like minor scratches and fabric tears, will not be covered by the warranty.
• The Sleep Company reserves the right to deny replacements and returns on a case-by-case basis.

• The recliner mechanism and motor
• The switch, power cord, and adaptor, if it's not working
• Any structural damage caused to the recliner during delivery
• Any manufacturing defects like torn fabric during delivery, or damaged product out of the box

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the recliner sofa
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution to your issue.

• The 2-year warranty is effective from the date of purchase and is valid for up to 2 years.
• Aspects that won’t affect the recliner's usability, like minor scratches and fabric tears, will not be covered by the warranty.
• The Sleep Company reserves the right to deny replacements and returns on a case-by-case basis.

• The massager motor and assembly, as well as the recliner mechanism and motor
• The switch, power cord, and adaptor
• Any structural damage caused to the recliner during delivery
• Any manufacturing defects like torn fabric during delivery, or damaged product out of the box

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the recliner sofa
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution to your issue.

• The 2-year warranty is effective from the date of purchase and is valid for up to 2 years.
• Any minor scratches, slightly torn fabric inside the backrest, which won’t affect the recliner's usability, are not covered by the warranty.
• The Sleep Company reserves the right to deny replacements and returns on a case-by-case basis.

• The recliner mechanism and motor
• The switch, power cord, and adaptor, if it's not working
• Any defects in major parts that may arise under normal use.
• Any manufacturing defects like torn fabric during delivery, or damaged product out of the box

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the  recliner sofa
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution to your issue.

• The 2-year warranty is effective from the date of purchase and is valid for up to 2 years.
• Any minor scratches, slightly torn fabric inside the backrest, which won’t affect the recliner's usability, are not covered by the warranty.
• The Sleep Company reserves the right to deny replacements and returns on a case-by-case basis.

• Wooden Structure - Covered for 3 years against manufacturing defects, warping, or structural failures. 
• Mechanism & Motor - Covered for 2 years for operational defects or failures. 
• Fabric and Leatherette Upholstery - Covered for 1 year against manufacturing defects, such as stitching issues or peeling (normal wear and tear excluded). 
• Electrical Components - Covered for 1 year against defects in electronic functionality, such as wiring or controls.

Step 1: Identify the Issue: Check if your recliner sofa’s defect falls under the warranty coverage.

Step 2: Contact Us: Reach out via email at care@thesleepcompany.in or call our customer support.

Step 3: Provide Details. Submit the following via email:

• A copy of the original invoice.
• Clear images/videos showing the defect.
• A brief description of the issue.

Step 4: Assessment

• Our team will review the submitted details to determine if the claim is valid.
• If required, we may request additional proof or arrange a pickup for physical inspection.
• The claim will be evaluated based on our internal quality checks.

Step 5: Resolution

• If the claim is approved, we will offer a replacement or an equivalent product, at our discretion.
• If the claim is rejected, the customer will be notified of the reason for non-eligibility.

• The warranty is only applicable to the original purchaser and is non-transferable.
• Proof of purchase (invoice) is mandatory for any claim.
• The Sleep Company reserves the right to approve or reject warranty claims at its discretion.

• Wooden Structure - Covered for 3 years against manufacturing defects, warping, or structural failures. 
• Mechanism & Motor - Covered for 2 years for operational defects or failures. 
• Fabric and Leatherette Upholstery - Covered for 1 year against manufacturing defects, such as stitching issues or peeling (normal wear and tear excluded). 
• Electrical Components - Covered for 1 year against defects in electronic functionality, such as wiring or controls.

Step 1: Identify the Issue: Check if your recliner sofa’s defect falls under the warranty coverage.

Step 2: Contact Us: Reach out via email at care@thesleepcompany.in or call our customer support.

Step 3: Provide Details. Submit the following via email:

• A copy of the original invoice.
• Clear images/videos showing the defect.
• A brief description of the issue.

Step 4: Assessment

• Our team will review the submitted details to determine if the claim is valid.
• If required, we may request additional proof or arrange a pickup for physical inspection.
• The claim will be evaluated based on our internal quality checks.

Step 5: Resolution

• If the claim is approved, we will offer a replacement or an equivalent product, at our discretion.
• If the claim is rejected, the customer will be notified of the reason for non-eligibility.

• The warranty is only applicable to the original purchaser and is non-transferable.
• Proof of purchase (invoice) is mandatory for any claim.
• The Sleep Company reserves the right to approve or reject warranty claims at its discretion.

• Wooden Structure - Covered for 3 years against manufacturing defects, warping, or structural failures. 
• Mechanism & Motor - Covered for 2 years for operational defects or failures. 
• Fabric and Leatherette Upholstery - Covered for 1 year against manufacturing defects, such as stitching issues or peeling (normal wear and tear excluded). 
• Electrical Components - Covered for 1 year against defects in electronic functionality, such as wiring or controls.

Step 1: Identify the Issue: Check if your recliner sofa’s defect falls under the warranty coverage.

Step 2: Contact Us: Reach out via email at care@thesleepcompany.in or call our customer support.

Step 3: Provide Details. Submit the following via email:

• A copy of the original invoice.
• Clear images/videos showing the defect.
• A brief description of the issue.

Step 4: Assessment

• Our team will review the submitted details to determine if the claim is valid.
• If required, we may request additional proof or arrange a pickup for physical inspection.
• The claim will be evaluated based on our internal quality checks.

Step 5: Resolution

• If the claim is approved, we will offer a replacement or an equivalent product, at our discretion.
• If the claim is rejected, the customer will be notified of the reason for non-eligibility.

• The warranty is only applicable to the original purchaser and is non-transferable.
• Proof of purchase (invoice) is mandatory for any claim.
• The Sleep Company reserves the right to approve or reject warranty claims at its discretion.

• Wooden Structure - Covered for 3 years against manufacturing defects, warping, or structural failures. 
• Mechanism & Motor - Covered for 2 years for operational defects or failures. 
• Fabric and Leatherette Upholstery - Covered for 1 year against manufacturing defects, such as stitching issues or peeling (normal wear and tear excluded). 
• Electrical Components - Covered for 1 year against defects in electronic functionality, such as wiring or controls.

Step 1: Identify the Issue: Check if your recliner sofa’s defect falls under the warranty coverage.

Step 2: Contact Us: Reach out via email at care@thesleepcompany.in or call our customer support.

Step 3: Provide Details. Submit the following via email:

• A copy of the original invoice.
• Clear images/videos showing the defect.
• A brief description of the issue.

Step 4: Assessment

• Our team will review the submitted details to determine if the claim is valid.
• If required, we may request additional proof or arrange a pickup for physical inspection.
• The claim will be evaluated based on our internal quality checks.

Step 5: Resolution

• If the claim is approved, we will offer a replacement or an equivalent product, at our discretion.
• If the claim is rejected, the customer will be notified of the reason for non-eligibility.

• The warranty is only applicable to the original purchaser and is non-transferable.
• Proof of purchase (invoice) is mandatory for any claim.
• The Sleep Company reserves the right to approve or reject warranty claims at its discretion.

• The mechanism that helps users adjust the height of the desk
• The motor that enables the movements of the desk

• Step 1: Reach out to us at 9811981911 or email us at: care@thesleepcompany.in
• Step 2: In clear words, describe the issue you are facing with the adjustable desk
• Step 3: Submit evidence of the problem, including images and videos. Make sure to attach a copy of the invoice for our reference.
• Step 4: The Sleep Company will carefully assess the described issue and the submitted proofs
• Step 5: Based on the evaluation, we will provide a suitable solution, which may include repairs or replacement of the table /individual parts.

• The 2-year warranty is effective from the date of purchase and is valid for up to 2 years.
• The intended use of your desk is for working while sitting on a chair or standing up in front of the desk. Any other use of this product shall be considered misuse of the product and will void your limited warranty.

• Protecting the structure for enhanced durability
• Coverage for motor performance
• Coverage for easy replacements

Step 1: Identify the issue and check if your bed’s defect falls under warranty coverage

Step 2:  Contact us via email at care@thesleepcompany.in or call our customer support

Step 3: Submit the following via email:

• A copy of the original invoice
• Clear images/videos showing the defect
• A brief description of the issue

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• Warranty applies only to the original purchaser and is non-transferable
• Proof of purchase (invoice) is mandatory for any claim
• The Sleep Company reserves the right to approve or reject warranty claims at its discretion

Replacement of Sensor Strip

Step 1: Identify the issue and check if your SensAI product’s defect falls under warranty coverage

Step 2:  Contact us via email at care@thesleepcompany.in or call our customer support

Step 3: Submit the following via email:

• A copy of the original invoice.
• Clear images/videos showing the defect.
• A brief description of the issue.

• Our team will review the submitted details to determine if the claim is valid
• If required, we may request additional proof or arrange a pickup for physical inspection
• The claim will be evaluated based on our internal quality checks

• If the claim is approved, we will offer a replacement or an equivalent product at our discretion
• If the claim is rejected, the customer will be notified of the reason for non-eligibility

This warranty applies to purchases made via:

✔ The Sleep Company official website (www.thesleepcompany.in)

✔ The Sleep Company’s exclusive retail stores

✔ Official listings on Marketplace such as Amazon India and Flipkart

• Warranty applies only to the original purchaser and is non-transferable
• Proof of purchase (invoice) is mandatory for any claim
• The Sleep Company reserves the right to approve or reject warranty claims at its discretion