100 Nights Trial

Adjustment Period

For most people, it is love at first sight. However, some people take time to adjust to the support and relief provided by our Smart GRID Mattress. Don’t worry! This happens as most mattresses do not support your body’s natural shape. So over years, your body has become accustomed to improper support.
100 Nights Trial Policy is applicable on all our SmartGRID Mattresses only. Our 100 Nights Trial Policy does not cover any other SmartGRID products including, Beds, Pillows, Cushions, Bedding accessories, and office chairs.
With Great Mattress comes Great Sleep, but it can take a while for your body to get used to it. That’s why we give you 100 Nights trial to fall in love with our SmartGRID Mattresses.

Refunds & Returns

We are happily confident that you’ll love it. If you’re still not completely satisfied within 100 nights of sleeping on your new The Sleep Company mattress, you may return it, and you are entitled to a full refund. Refunds will be made to only the original payment mode used during the order within 5-7 working days of receiving the returned product back. Reverse Pickup charges will be applicable for the replacement of the mattresses. The return request can be placed at any time within 100 days of purchase. In case of a refund, the company will only reimburse the actual amount paid at the time of purchase. Any additional charges levied by your bank—including those related to EMI processing or other banking-facilitated transactions—are at the sole discretion of the bank. The company shall not be held responsible for such charges.”

Terms and Conditions for 100 Nights Trial

 
• Keep the original invoice hard copy and warranty card to avail 100 Nights trial or any warranty claims.
 
• 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will not be applicable.
 
• 100 Nights Trial is applicable on standard and custom size mattresses (Not applicable on Kids Mattress range).
 
• Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under Exception to return/refund under 100 Nights Trial.
 
• Our 100 Nights Trial offer applies only to the original purchaser of genuine The Sleep Company Mattress purchased from www.thesleepcompany.in and www.amazon.in
 
• We will need photographic proof of the mattress from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
 
• The final decision on refund under the 100 Nights Trial offer will be made by The Sleep Company. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 100 Nights Trial Offer.
 
• 100 Nights Trial is not applicable for purchases made through any 3rd party retailer like Flipkart, Pepperfry, Urban Ladder, etc.
 
• Adjustment Period: As per research it is proven that change in the mattress can take 3-4 weeks. We ask you to give your SmartGRID mattress a fair chance of a minimum of 3 weeks as our bodies can take time to adjust.
 
• Any order cancelled post-dispatch will bear cancellation charges or 2-way transportation.
 
• Any return because of wrong size ordering, model exchange, or price issue between sale events is not allowed under the 100 Nights trial policy and will be rejected for return.

Exceptions to Return/ Refund under 100 Nights Trial

• There should be no sign of dirt or damage on the mattress. The 100-nights trial does not cover the exchange of your mattress due to an incorrect size ordered by you.
• Accessories are replaceable within 7 days of delivery only if there is any manufacturing defect.