Order Details

Our team is committed to delivering your product within the specified date range. Once your order is out for delivery, you will receive a notification from our courier partner with the delivery details. Rest assured, we are doing our best to ensure a timely delivery.

Please don’t worry. If your product shows as delivered but you haven’t received it, kindly drop an email to our support at care@thesleepcompany.in or start a WhatsApp chat. Our team will promptly contact both you and the courier partner to investigate the issue and resolve it within 24-48 hours.

We have free installation for all our chairs and beds for a list of serviceable PIN codes. Once your order is delivered our Sleep Squad will get in touch with you to book a slot. Your installation aims to be completed in 48-72 hrs post-delivery.

If your PIN code is serviceable and you have not opted for DIY installation, installation usually happens within 72 hours of delivery. Our Sleep Squad will reach out to you for installation to confirm your availability.

Sit back and relax as all installations are auto-scheduled by our team post delivery if your PIN code is serviceable and you have not opted for DIY installation. Once our Sleep Squad is assigned, they will get in touch with you within 72 hrs to confirm your availability.

Generally, the human body takes up to 2-3 weeks to adapt to a new sleeping surface. Our 100-Nights Trial is the assurance that if your body doesn’t adapt to the mattress or you’re simply not happy with your purchase, you can request a return for a full refund or a replacement within 100 days by emailing us at care@thesleepcompany.in or chatting on WhatsApp. The 100-Nights trial is only valid on orders placed from The Sleep Company Website, Store, and Amazon. It is not applicable on orders placed from other e-commerce websites and kids mattresses.

The 100-Nights trial starts from the day of delivery. To know the exact end date, check the order details for the delivery date. The 100-Nights trial is not valid on kids mattresses.

If you wish to cancel your order, please write an email to us at care@thesleepcompany.in. Our team will assist you in processing the cancellation.

To place a return, please write to us at care@thesleepcompany.in. Our customer support team will guide you through the process and arrange the return.