Emperia Recliner Sofa

• Upholstery Material – Premium PU Leather
• GSM – 650 GSM
• Martindale Score – 100000 Rubs 
• Frame Material – Pine Wood with Termite Resistance 
• Inner Seat Material– 1/5” Patented SmartGRID Technology + 3D Ultra Luxury Foam + S Spring 
• Recliner Mechanism – Okin German Engineered Motorized Dual Flip Mechanism 
• Number of Recline Positions – Infinite Locking Position 
• Configuration Available in – 3 Seater + Lounger 
• Connectivity – Type-C and USB Port for Charging
• Dimensions:  
• 3 Seater: 
• Sofa Length – 2880 mm | 288 cm | 9.4ft | 113.3in 
• Sofa Width – 1015mm | 101.5cm | 3.3ft | 39.9in 
• Sofa Height – 1035mm | 103.5cm | 3.4ft | 40.7in 
• Seat Height from Floor – 500mm | 50cm | 1.6ft | 19.6in 
• Seat Width – 2275mm | 227.5cm | 7.5ft | 89.5in 
• Seat Depth – 560mm | 56 cm | 1.8ft | 22in 
• Arm Height from Floor – 660mm | 66cm | 2.2ft | 25.9in 
• Lounger Length – 755mm | 75.5cm | 2.5ft | 29.7in 
• Lounger Width – 960mm | 96cm | 3.1ft | 37.7in  
• Color Available – Elephant Grey, Caramel Brown, Mustard Yellow, Cobalt Blue, Creamy Beige 
• Add ons: USB Port for charging 
• Maximum Weight load: 150 kgs (Per Seat) 
• Use / Suitability: Binge watching, relaxing, living room 

• Free Installation & Assembly 
• Installation will be done along with the delivery by trained professionals as per your convenience. 
• White Glove Delivery & Installation as per your convenience 

Cancellation Policy 

• Orders can be cancelled within 1 hour of confirmation. 
• Beyond this time, cancellations will not be accepted, and the full amount paid will be non-refundable. 

Return Policy 

We aim to provide top-notch quality and satisfaction with every purchase. However, returns are accepted under specific conditions: 

Eligibility for Return: 

1. Damaged Products: Items received in a visibly damaged condition. 
2. Incorrect Items: Products that differ from the original order (e.g., wrong SKU delivered). 

Not Eligible for Return: 

• Damage due to self-assembly or installation by unauthorized third-party service providers. 
• Issues arising from dismantling, reassembly, or relocation by the customer. 
• Returns due to minor natural variations in material (e.g., grain, texture, or color). 

Return Process 

1. Inspection & Documentation 

• At the time of delivery, inspect the product and make a video documenting any visible damage or discrepancies. 
• Ensure the video is captured before assembly or usage. 

1. Submit Request 

• Send the video, invoice, and details of the issue to care@thesleepcompany.in or call us at +91-9811981911. 

1. Evaluation 

• Our team will evaluate the request within 7 working days. In some cases, an expert technician may visit to assess the product. 

1. Return or Replacement 

• Approved returns must be in their original packaging, unused, and include all accessories. 
• Pick-up will be arranged from the original delivery address. 

Key Points 

1. Tolerance & Natural Variations 

• Material Characteristics: Slight variations in color, texture, or grain in wood, leatherette, or upholstery are natural and not considered defects. These variations add to the uniqueness of each product. 
• Dimension Tolerance: All products are made with a size tolerance of (+/- 10mm). Differences in comfort levels may occur due to natural material properties and are not defects. 
• Climate Response: Materials like wood may expand or contract due to temperature or humidity, leading to minor superficial changes. 

1. Fit & Access Responsibility 

• Customers must ensure the furniture fits through doorways, staircases, and into the intended room. 
• If delivery is refused due to size issues, a nominal charges of upto Rs.10000/- will be charged as Return Transport Fee. 

By purchasing from The Sleep Company, you agree to all terms outlined above. These policies are designed to ensure transparency and the best customer experience while respecting the nature of premium materials and craftsmanship. 

At The Sleep Company, we stand firmly behind the quality and durability of our products. Your Elite Sofa comes with a best-in-industry 10-year comprehensive warranty, effective from the date of purchase, and subject to the terms outlined below.

1. Wooden Structure – 10 Years
   Covered against manufacturing defects including: Structural failure - Warping or bending of the wooden frame.
2. Recliner Mechanism & Motor – 3 Years
   Covered against: Manufacturing or operational defects - Functional failure under normal usage conditions.
3. Fabric & Leatherette Upholstery – 1 Year
   Covered against manufacturing defects such as: Stitching issues - Peeling or material defects (Normal wear and tear excluded).
4. Electrical Components – 1 Year
   Covered against defects in: Wiring - Switches, controls, and electronic functionality.
   

Warranty Exclusions
This warranty does not cover the following:

• Natural wear and tear, ageing, fading, or discoloration over time.
• Damage caused by improper use, mishandling, accidents, or negligence.
• Damage due to self-assembly, relocation mishandling, or unauthorised repairs/modifications.
• Minor variations in texture, colour, or grain in fabric or leatherette, which are natural characteristics of the material.
• Superficial changes caused by environmental factors such as humidity or temperature (e.g., minor expansion or contraction of wood).
• Electrical damage caused by power surges, voltage fluctuations, or incorrect usage.
• Initial rubbing or friction sounds in leather or leatherette upholstery, which are natural and typically reduce with regular use.

Important Notes

• Warranty is applicable only to the original purchaser and is non-transferable.
• Proof of purchase is mandatory to claim warranty service.
• Repairs or replacements will be carried out at the sole discretion of The Sleep Company.
• Warranty service does not include cosmetic damage that does not affect product functionality.

• Maintain Cushion Shape: Regularly fluff the cushions to help them retain their original shape and comfort. 
• Check Moving Mechanisms: Ensure all adjustable or moving parts are securely attached and functioning smoothly. 
• Protect from Sunlight: Keep your sofa out of direct sunlight to preserve its color, shine, and overall integrity. 
• Regular Cleaning: Use a vacuum with a soft brush attachment to remove dust and debris from the fabric. 
• Avoid Excessive Pressure: Refrain from sitting or resting on the arms to prevent damage and preserve the structure. 
• Use a Cover: When not in use, cover your sofa to shield it from dust, dirt, and harmful UV rays. 
• Professional Moving: For any relocation, enlist professional help to prevent strain or misalignment of internal mechanisms. 
• Immediate Spill Cleanup: Act quickly to blot and clean any spills or stains to prevent long-term damage. 
• Toppling Precaution: Do not sit or attempt to stand while the recliner is in the reclined position. This may damage the mechanism or create a risk of toppling.