Frequently Asked Questions

    SmartGRID is a unique grid structure, designed with hyper-elastic polymer allows the grids’ walls to bend down on body curvatures like the hips and shoulders, ensuring that there is no pressure placed on any part of your body while also providing enough cradling and cushioning. SmartGRID is engineered to be both soft and supportive.

    All chairs come with an easy 3-steps installation process. You can assemble a chair without any machine at home with the help of an assembly manual. Also, you can follow the Sleep Company's youtube channel for the installation of the Sleep Company's chairs.

    All the Sleep Company's chairs come with a 3 year of manufacturing warranty

    Free installation is available for the Sleep Company's chair on selected pincodes. All the Sleep Company's chairs are delivered in semi-assembled form with an assembly manual.

    The Onyx SmartGRID Chair and Aristo SmartGRID Chair's maximum capacity is up to 120 kgs. At the same time, the Stylux SmartGRID Chair can carry up to 125 kg.

    The Suzzette Premium wooden bed is available in two sizes: King 78x72 and Queen: 78x60.

    The warranty period of The Suzzette Premium wooden bed is 3 years.

    The beds from The Sleep Company are delivered neatly and securely wrapped in a strong storage box.

    The weight capacity of The Suzzette Premium wooden bed is 115 kg..

    No. You can not wash the pillows

    No, the Sleep Company's pillows do not come with a pillowcase.

    The Sleep Company's Smart Cervical Pillow is best for neck pain. The stress-relieving grid of this pillow has been ergonomically created to provide your head, neck, and shoulders with the optimum support.

    The Sleep Company's pillows come with 1 year of warranty.

    The Smart Hybrid Pillow is uniquely designed with the combination of the SmartGRID technology layer and the high-quality TPE material.

    TmartGRID is a unique grid structure designed with a hyper-elastic polymer material that allows the grids’ walls to bend down on body curvatures like the hips and shoulders. SmartGRID is engineered to be both soft and supportive. No matter how you sleep, it is firm enough to support your back and spine but also soft enough to

    Say hello to your lifelong partner in your journey toward perfect sleep. Our ultra-elastic material will ensure that you experience zero sagging. Our SmartGRID mattresses come with a 10-year limited warranty which begins at the date of purchase and is valid up to 10 years from the date of purchase.

    SYes, all our products are totally safe for adults, children, and even infants. The SmartGRID is made from a hyper-elastic polymer which is actually a food-grade material. Also, we ensure we do not use any chemicals or gasses in our products which are made from internationally sourced raw materials.

    Like most new products, you may sometimes find a slight odor when you unbox a new The Sleep Company mattress, kind of like in a new car. Fret not; this smell doesn’t last very long! We compress the mattresses when we ship them to you. So, when you open the packaging, the mattress will feel normal within a few hours with fresh, clean air.

    The Sleep Company was created with a mission to upgrade the sleep quality of every individual. We have Asia’s First & Only SmartGRID mattress – the only mattress that intelligently adapts to every body shape. No matter your sleeping position or body shape, you will sleep like never before every night.

    When you buy mattresses and accessories from our official website www.thesleepcompany.in, all customer support is handled by our sleep experts. Also, all mattress purchases made through our website come with a 100 days trial period. However, in case of orders placed through other e-commerce websites, all customer services, including returns and exchanges, are managed by that particular ecommerce website’s customer support.

    Like Magic – Luxurious Comfort & Back support like never felt before. Our customers tell us,” its like sleeping on a cloud,” it’s both firm and soft,” “it’s made me fall in love with sleep,” and” it’s the most comfortable mattress on the planet.” You can get your 100 Nights trial now and experience the World of SmartGRID Sleep!

    Like Magic – Luxurious Comfort & Back support like never felt before. Our customers tell us,” its like sleeping on a cloud,” it’s both firm and soft,” “it’s made me fall in love with sleep,” and” it’s the most comfortable mattress on the planet.” You can get your 100 Nights trial now and experience the World of SmartGRID Sleep!

    SmartGRID mattresses are both FIRM & SOFT – firm where support is needed and soft where cuddling and comfort are needed. Our SmartGRID Luxe mattress is 5 on a scale of 10, which is like a luxury soft, and our SmartGRID Ortho is 7 on a scale of 10, which is medium firm (1 on the scale means soft like a feather and 10 means hard like a floor)

    Our SmartGRID mattresses are designed in a way that, in most cases, you won’t need to air them. SmartGRID itself has more than 2500 air channels which ensure enough space for air circulation, so you sleep cool & comfy. Only in case water is spilled, we do recommend drying it first before putting a bed cover/ bed sheet.

    Our SmartGRID mattresses are made from premium cotton viscose 550 GSM Fabric which is a soft and cooling fabric.

    Unfortunately, we will be unable to provide samples of our mattresses. Our SmartGRID mattresses and cover fabrics are only used after rounds of rigorous testing and market research to ensure they are of the highest quality and suited for our customers. In case you wish to know more about the material which is used to manufacture the mattresses, feel free to get in touch with us by phone – at 8800889726 or email at care@thesleepcompany.in

    The adjustment period is the time that a SmartGRID mattress takes to correct body posture or conform to your body shape. Some customers fall in love with our mattresses from day 1, and for some, it could take 3-4 weeks to get the Best Sleep of their life.

    martGRID mattresses can support a person weighing up to 200kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 400kg.

    The price of a SmartGRID mattress varies on bed size and type of mattress. You can check the price on the product page.

    You can order a custom-size mattress from our product page. Just select the higher standard size from the dropdown and mention the size in the comment box during checkout.

    Yes, we will definitely help you with the replacement in case you have ordered the wrong-sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress, but you have to pay the logistics charge. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size. If you need any help on how you measure your bed, you can refer to our video https://www.youtube.com/watch?v=fxt4fm2vMfU For any size replacement, you can write to us at care@thesleepcompany.in, and our team of experts will assist you with the replacement.

    es, you can exchange luxe with ortho and vice versa. Your comfort & customer service is our priority! Just write to us at care@thesleepcompany.in or call us, and our sleep experts will assist you with the replacement.

    SmartGRID is a unique grid structure, designed with a hyper-elastic polymer material that adapts to your body curvatures for instant comfort.

    SmartGRID is engineered to be both soft and supportive. No matter how you sleep, it is firm enough to support your back and spine, but also soft enough to adapt to the shape of your body.

    SmartGRID is not memory foam; not is it latex or spring. It’s the biggest innovation in sleep technology. SmartGRID is known for its exceptional comfort and support. The feel of SmartGRID is unexplainable, but you will surely fall in love with it as soon as you will lie down.

    Yes! The 2500+ air channels in a SmartGRID structure facilitate enough airflow, and you get the most relaxing sleeping nights. Moreover, the SmartGRID mattresses are layered with premium cotton fabric that presents you with jittery nights.

    SmartGRID is not memory foam; nor is it latex or spring. It’s the biggest innovation in sleep technology. SmartGRID is known for its exceptional comfort and support. The feel of SmartGRID is unexplainable, but you will surely fall in love with it as soon as you will lie down.

    Made with Eco-friendly Hypoallergenic material for a healthier Sleep Environment that provides anti-allergy benefits, prevents dust mites, wicks moisture away, and keeps the mattress fresh and clean in all seasons.

    Yes! It is completely Safe. Made with non-toxic materials, it provides a safe and healthy sleeping environment, ensuring that you and your loved ones can sleep peacefully without any worries.

    SmartGRID is made from completely non-toxic, food-grade material and is safe for infants. Also, our support foam is pure and safe for babies or kids

    No, since only the top side is beneficial since it is made with a SmartGRID technology layer, you can't use both sides.

    SmartGRID is made from completely non-toxic, food-grade material and is safe for infants. Also, our support foam is pure and safe for babies or kids

    SmartGRID is made from completely non-toxic, food-grade material and is safe for infants. Also, our support foam is pure and safe for babies or kids.

    The SmartGRID mattress works well with any foundation due to its multiple-layered structure.

    No, the SmartGRID mattresses are not foldable

    No, the SmartGRID mattress is an Indian product with patented Japanese SmartGRID technology used in its upper layer to provide extra comfort and a luxurious hotel-like feeling at home.

    SmartGRID mattress adapts to your body shape, whereas a memory foam mattress sinks under pressure. SmartGRID mattress doesn't trap body heat because of 2500 air channels, whereas a memory foam mattress absorbs body heat, resulting in night sweats. SmartGRID mattress is an ultra-elastic material, retaining its original shape for a more extended period than memory foam.

    No, A 1-inch foam is used in the middle layer to enhance the mattress's bounce and give you the most luxurious feeling all night.

    No, Bamboo mattress protectors do not heat your body. The organic Lyocell bamboo fabric is made with natural fiber and is used in the top layer. It keeps you cool and allows for air circulation.

    Yes, you can wash this bambo mattress protector in the washing machine.

    Yes, Bamboo mattress protectors are 100% hypoallergenic and are flexible with water and stain-resistant quality. All these features make these protectors safe for babies.

    Yes, you can wash this mattress protector in the washing machine.

    Yes, these are perfectly safe for pregnant ladies. The sheets have special, natural antibacterial properties and are 100% hypoallergenic and non-toxic.

    Yes, there are different sizes available. Size chart: 72” * 72” 75” * 72” 78” * 72” 84” * 72” 84” * 78”

    There are four colors available: Charcoal Grey, Dark Blue, Olive Green, and White.

    Yes, this comforter is suitable for all weather conditions, and you may use them in air conditions.

    AAn adjustable bed works in a way to reduce the strain on your body while sleeping or relaxing by moving the hinged panels that comprise the foundations at varied angles. Its Zero Gravity Sleep mode eliminates the gravity pressure on the body and evenly supports each body part.

    The Sleep Company's Smart Luxe Mattress, Smart Ortho Mattress, Smart Luxe Hybrid Pocketed Spring Mattress, Smart Ortho Hybrid Pocketed Spring Mattress, and Smart Luxe with SnowTec Cooling Technology are suitable for this adjustable bed.

    Yes, you can use the adjustable bed with the existing bed frame.

    The Smart Adjustable Recliner bed requires a standard electrical socket and power.

    The weight capacity of this adjustable bed is 250 kg.

    Yes, this adjustable bed is compatible with other brands of mattresses. However, we recommend you use the Sleep Company's SmartGRID mattress for better sleep.

    If the old remote is not working and is in the warranty period, you can easily replace it with a new one at the Sleep Company.

    IThe Smart Adjustable bed is available in two sizes: King 78X72x8 Inches ( 198cm x 182cm) and queen size 78X60x8 Inches ( 198cm x 152cm).

    Yes. This adjustable bed comes with Zero Gravity Sleeping Mode that reduces the pressure on the spine and supports the lower back, reducing pain.